Find the answers to any further questions you have about Pay Once Watch Forever here. Simply click on the question for the answer. If you have any other questions please call us on 08442 410 595.
Questions
Equipment
Costs
Pay Once Watch Forever availability
How does the deal work?
Contacting Sky
Upgrading
The digital switchover
Accessibility
Equipment
Q: Apart from a TV, what other equipment do I need?
A: We’ll install all the equipment you’ll need - a standard Sky box, a mini-dish, a remote control and a viewing card - the same equipment as our Sky TV subscribers. Standard installation of your equipment is also included.
Back to top
Q: Is the equipment mine to keep?
A: Yes, all the equipment is yours to keep. And even if you decide not to continue viewing Sky TV after the initial 4 months introduction offer, you’ll get to keep all your equipment and will still be able to watch all the free-to-air digital TV channels.
Back to top
Q: Are there any high definition channels with Pay Once Watch Forever?
A: No. To watch HD channels on Sky you need to get a Sky+HD box. There are three HD channels - BBC HD, Channel 4 HD and Luxe TV HD - available without any subscriptions. To watch these HD channels you will need a Sky+HD box and an HD-ready TV (a valid viewing card is required for Channel 4 HD).
A Sky+HD subscription is also available, offering 15 more HD channels and a choice of on-demand high definition programmes. For more information call 08442 411 614 or visit sky.com/hd.
Back to top
Q: What happens if I move house?
A: A reinstall at a new address will be charged at £50. Please keep us informed of any change of address by phoning Sky on 08448 244 400 to ensure that we can help you get up and running correctly and means we’ll know how to contact you if your viewing card ever needs replacing.
Back to top
Costs
Q: Do I have to subscribe to Sky Digital to get Pay Once Watch Forever?
A: After your 4 month Sky TV trial, there is no obligation to continue to take a Sky TV subscription. All you need to do is call 08442 414 141, giving us 30 day's notice and you’ll simply be able to enjoy all the free-to-air channels available on Sky.
If you don’t call to cancel you will become a regular Sky TV customer but there will be no 12-month minumum term – you simply have to give 30 day’s notice if you wish to cancel at any time.
After the 4 month trial, if you continue to be a Sky TV customer, you will be charged for the full monthly cost for your package (currently £19.50 per month for 4 Sky Packs or more if you upgrade your Sky TV package).
Back to top
Q: If I continue receiving Sky’s Entertainment Packs, will there be a 12-month contract?
A: No, you will pay the subscription for your package monthly and you will not be subject to a minimum subscription period. Please note, you will need to give 30 day’s notice if you wish to cancel your subscription at any time.
Back to top
Pay Once Watch Forever availability
Q: I can't get Freeview in my area - will I be able to get Pay Once Watch Forever from Sky?
A: Sky’s incredible 98% coverage compared to Freeview’s 73% means almost everyone can receive Pay Once Watch Forever*, even in areas where Freeview is unavailable.
*If you live in a block of flats you may have to access Pay Once Watch Forever via a communal satellite dish or an Integrated Reception System. Please check with your landlord, managing agent or owner of the property and call us for more information.
Back to top
Q: What's the difference between Freeview and Pay Once Watch Forever?
A: With Pay Once Watch Forever you receive the digital signal via a satellite dish to a set-top box, unlike Freeview which you receive via an aeriel to a set top box or a TV with an in-built tuner. For you, this means better coverage (Pay Once Watch Forever’s coverage is 98% compared to Freeview’s 73%). Find out more from our comparison page.
Not only this, but with Pay Once Watch Forever you’ll also have access to over four times the number of channels available on Freeview as well as 4 Entertainment Packs of Sky TV content for 4 months.
You’ll also be able to upgrade to Sky digital at any time without the need for new digital satellite equipment or installation.
Back to top
How does the deal work?
Q: What do I need when I call?
A: You will need your credit/debit card and direct debit details ready when you call Sky on 08442 410 595. To be eligible to receive Pay Once Watch Forever you will also need to have a fixed and operational land line.
Back to top
Q: Can I change my package during the first 4 months?
A: No. To qualify for this offer, you need to remain on your 4 Packs for at least 4 months. If you choose to upgrade before this time period is up, you will pay the full monthly standard price for that package from the date you upgrade and will end your Pay Once Watch Forever Sky TV trial.
Back to top
Q: What happens after 4 months?
A: Unless you call to let us know you no longer wish to receive Sky TV at the end of the 4-month trial, you will continue receiving Sky TV and start paying a monthly subscription for Sky TV’s 4 Packs (unless you wish to change your package).
If you do not want to continue viewing your Sky TV package you must call us on 08442 414 141 during your 4 months, giving us at least 30 day’s notice that you wish to cancel your Sky TV viewing. Otherwise, at the end of the 4 month trial, you will be charged for the full monthly cost (currently £19.50 for 4 Sky TV Packs, or more if you choose to upgrade your Sky TV package).
If you do cancel your Sky TV viewing you can continue watching all the free-to-air digital TV channels on Sky for free.
Back to top
Contacting Sky
Q: What do I do if I have problems with my equipment?
A: You can call Sky 24/7 with any technical queries on 08442 411 411.
Back to top
Upgrading
Q: Once I have Pay Once Watch Forever from Sky is it easy to subscribe to Sky TV packages?
A: Once the 4 months are up, you will continue to receive Sky TV 4 Packs (currently £19.50 per month) but there will be no 12 month minimum term – you simply have to give 30 day's notice to cancel your subscription. If you wish to upgrade the number of TV Packs you receive you just need to call us on 08442 410 971.
If you do not want to continue viewing your Sky TV package you must call us on 08442 414 141 during your 4 months, giving us at least 30 day's notice that you wish to cancel your Sky TV viewing. You will then continue to receive all the free-to-air channels available on Sky for free.
Back to top
The digital switchover
Q: Do I have to switch to digital TV?
A: The government has already begun switching off the analogue television signal in certain TV regions, and this will continue TV region by TV region between 2008 and 2012.
This means that anyone wanting to watch TV in the UK after their area’s date of switch-off must have digital TV.
The sooner you go digital with Sky, however, the sooner you’ll be able to enjoy all the benefits of all the digital TV and radio channels available on our digital satellite platform.
Back to top
Q: Will I lose TV channels if I don’t switchover?
A: Yes, you will after your TV region switchover date, but buying Pay Once Watch Forever will ensure you won’t lose those channels.
Back to top
Q: Will I have to get a new TV?
A: With rare exceptions all TVs, even black and white sets, can be converted to digital with a digital box.
If your TV was manufactured after 1996, it will have a SCART socket (the rectangular socket with holes for 21 pins). A SCART lead is the best way to connect your digital box to your TV set, but if you don't have a SCART socket, other methods are available - ask the retailer for details when you buy Freesat from Sky.
Back to top
Q: Will I need to retune my TV?
A: You won’t have to retune your TV – our engineer will do this for you. It’s all part of our service.
Back to top
Accessibility
Q: Are Sky programmes and services accessible for disabled customers?
A: Pay Once Watch Forever customers can enjoy Sky programmes with Audio Description, Subtitles and Sign Language when available. Sky subscribers also have access to our dedicated Accessible Customer Service Team who can offer alternative expert advice on 08442 410333.
Our Accessibility website, www.sky.com/thebiggerpicture/accessibility provides information on all products and services. We also provide a dedicated email address for people who prefer to communicate electronically.
Back to top